دراسات الحالة
Powering the world's largest telecom transparency initiative
- automated data extraction from multiple formats of data provided by telecom service provider.
- algorithmic processing of data for call quality metrics for 760,000 covers and representing on an interactive geo-spatial visualization.
- core analytics for Regular to proactively address call quality situations with telecom service providers.
Improving customer experience and increasing loyalty
16.4% total improvement in reduction of super detractor through targeted call backs and feedback loop
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